Spectrum Center

Wheelchair-accessible seating and companion seating are available throughout Spectrum Center, based on availability. For assistance purchasing accessible seating or requesting an accommodation, call Guest Experience at 704.688.8128 or email arenainfo@hornets.com.

Spectrum Center reserves the right to take appropriate action, including ticket cancellation, if accessible or companion seating is obtained fraudulently.

Spectrum Center

333 East Trade Street

Charlotte, NC 28202

Unless an event-specific restriction applies, guests of all ages are welcome at Spectrum Center. Parents and guardians are responsible for the supervision and conduct of minors in their care.

An event organizer, promoter, artist, league, applicable law, or Spectrum Center may impose additional age requirements. Any known event-specific restriction will be posted on the event page, disclosed during ticket purchase, or otherwise communicated before the event. Guests may be asked to provide proof of age.

Guests must be at least 21 years old and present valid, government-issued identification to purchase or consume alcohol.

Spectrum Center may limit the number or frequency of purchases and may refuse, suspend, or discontinue alcohol service at any time. Unless otherwise announced, alcohol sales at Charlotte Hornets games end after the third quarter.

Guests who appear intoxicated or impaired, or whose behavior presents a risk to themselves or others, may be denied entry, refused service, or removed without refund.

Complimentary assisted listening devices (ALDs) are available on a first-come, first-served basis at the Guest Experience booths outside Sections 102 and 208. A valid government-issued photo ID may be required and held until the device is returned.

For accessibility questions, contact Guest Experience before your visit at 704.688.8128 or arenainfo@hornets.com.

Only small bags, clutches, crossbody bags, and wristlets measuring no more than 5 inches by 7 inches by 1.5 inches are permitted. This limit applies to all bags, whether clear or opaque. Clear bags larger than the permitted size are not allowed.

Prohibited bags include:

• Backpacks
• Purses, fanny packs, or belt bags larger than the permitted size
• Totes and shopping bags
• Briefcases and luggage
• Camera bags
• Cinch or drawstring bags
• Any other bag larger than 5 inches by 7 inches by 1.5 inches

Exceptions may be made for:

• Diaper bags accompanying an infant or young child
• Bags required for medical or disability-related needs
• Breast pumps and related supplies

All permitted bags, including exception bags, are subject to visual inspection, x-ray screening, and additional security screening. Spectrum Center does not provide general bag storage and is not responsible for bags or other property left behind, discarded, abandoned, surrendered, or otherwise not admitted.

Bag requirements may change for a specific event. Review the event page before arrival.

The Bank of America Hardwood Club is a premium hospitality space on the Honeywell Event Level. Access is limited to guests with an eligible ticket or credential.

Club access, hours, amenities, and availability may vary by event.

Banners, flags, and signs must be non-flammable, small enough for one guest to hold, and positioned so they do not obstruct another guest's view. They may not be attached to Arena walls, railings, ledges, seats, or other property.

All items are subject to inspection. Spectrum Center may restrict, deny entry to, or remove any banner, flag, or sign based on safety, security, content, sponsorship, broadcast, operational, event-specific, or guest-experience considerations. Requirements may vary by event.

Children ages 6 through 14 attending a Charlotte Hornets game may visit the Buzz City Kids Club outside Section 113 to learn about membership and benefits.

Guests celebrating their first visit to Spectrum Center or first Hornets game may request a complimentary first-visit button at the Guest Experience booth outside Section 102, while supplies last. Locations and program details are subject to change.

On non-event days, the Box Office is open every Friday from 10 a.m. – 2 p.m. for walk up sales. On event days, opening hours will vary based on show time and event. The Box Office is closed during Hornets games. All tickets purchased at the Box Office will be delivered via mobile delivery. Please call 704.688.9000 for more information.

Guests may generally use cameras for personal, noncommercial still photography. Detachable lenses, professional photography equipment, tripods, monopods, selfie sticks, lighting equipment, and related accessories may be restricted or prohibited.

Audio or video recording equipment, wearable recording devices such as smart glasses, GoPros, and similar devices are prohibited unless expressly authorized.

Photography and recording requirements vary by event and may be changed or enforced by Spectrum Center, the NBA, the event organizer, promoter, artist, league, performer, broadcaster, or other rights holder.

Spectrum Center is cashless. Concession stands, bars, and retail locations accept major credit cards, debit cards, and mobile payments.

Guests may convert cash to a prepaid debit card at Cash-to-Card kiosks located throughout the Arena. The prepaid card may be used at Spectrum Center and anywhere the card brand is accepted.

Unless the event page states otherwise, children under age 2 may enter without a ticket if they sit on the lap of a ticketed adult and do not occupy a separate seat. Children age 2 and older must have a valid ticket.

Child-admission requirements may vary by event.

Spectrum Center is committed to a safe, comfortable, and enjoyable environment. Guests must comply with Arena policies, event-specific requirements, and instructions from Arena personnel, security, law enforcement, and other authorized staff.

Prohibited conduct includes:

• Disruptive, disorderly, abusive, offensive, threatening, or unsafe behavior
• Fighting, harassment, intimidation, or discriminatory conduct
• Failure to follow instructions from authorized personnel
• Attempted access to restricted, unauthorized, or nonpublic areas
• Throwing objects, standing on seats, damaging property, or creating a safety hazard
• Possession of prohibited items or violation of applicable law
• Intoxication, impairment, or conduct that presents a risk to oneself or others

Spectrum Center may deny admission, refuse service, remove a guest, revoke ticket privileges without refund, or take other appropriate action for violations. Additional NBA or event-specific standards may apply.

For general questions, accessibility requests, or Arena information, contact Guest Experience during normal business hours:

• Email: arenainfo@hornets.com
• Phone: 704.688.8128

During most events, Guest Experience booths are located outside Sections 102 and 208. Guests may also ask any usher, security officer, or Arena representative for assistance.

For concert, family-show, or other event ticketing questions, contact Ticketmaster or the authorized ticket provider identified for the event.

Spectrum Center and Levy Restaurants offer concessions, premium dining, local and chef-inspired items, grab-and-go options, and beverage service throughout the Arena. Gluten-free, vegan, and vegetarian options may be available.

Menus, prices, locations, and hours vary by event. Catering may be available for suites, premium seating, private events, and designated hospitality spaces, subject to applicable ordering deadlines and terms.

Visit the Spectrum Center Food & Beverage page for current information.

Spectrum Center is next to the Charlotte Transportation Center and is accessible by light rail, streetcar, and bus. Visit CATS for current routes and schedules.

LYNX Blue Line

Use the CTC/Arena Station, located steps from Spectrum Center's entrances.

CityLYNX Gold Line

Trade Street stops place riders within a short walk of the Arena.

CATS Bus Service

Many routes connect through the Charlotte Transportation Center across Trade Street from Spectrum Center.

Driving Directions

• I-85 from the south: Exit at Billy Graham Parkway. Take Billy Graham Parkway to I-77 North, then exit at I-277 North or Trade Street.
• I-85 from the north: Take the I-77 exit, then exit at John Belk Freeway (I-277) or Trade Street.
• I-77 from the south: Exit at John Belk Freeway (I-277) or Trade Street.
• I-77 from the north: Exit at Brookshire Freeway (I-277 East), 5th Street, Trade Street, or John Belk Freeway (I-277).
• NC 49/US 29 from the northeast: Follow Tryon Street into Uptown. Spectrum Center is east of the intersection of Trade and Tryon Streets.
• Charlotte Douglas International Airport: Follow Josh Birmingham Parkway to Billy Graham Parkway South, continue to I-77 North, and exit at John Belk Freeway (I-277) or Trade Street.

Traffic patterns and road closures may change. Visit the Directions & Parking page before traveling.

Visit the Spectrum Center Careers page for current employment opportunities.

Unless otherwise directed, general-admission guests may use the 5th Street Entrance, Trade Street Entrance, or Belk Light Rail Entrance. Premium tickets and hospitality packages may provide access to a designated entrance. Check your ticket for instructions.

All guests and personal belongings are subject to security screening and inspection as a condition of entry. Guests may generally keep permitted small personal items, such as phones, keys, and wallets, while passing through frictionless screening, but security personnel may require additional screening or inspection.

Guests with prohibited items may be denied entry unless the item is removed, surrendered, or discarded. Spectrum Center does not provide guaranteed storage and is not responsible for surrendered, discarded, lost, stolen, or abandoned property.

Entrances, opening times, and screening procedures may vary by event. Arrive early and bring only essential items.

Spectrum Center offers spaces for meetings, corporate functions, private events, and other special occasions. Space configurations, amenities, audiovisual services, staffing, food and beverage service, pricing, and availability vary.

Visit the Event Spaces page for booking information.

Event dates, door times, start times, schedules, and programming may change without notice. Before arrival, confirm the latest information on the official event page, Spectrum Center website, Hornets website, Hornets + Spectrum Center App, Ticketmaster, or the applicable event organizer's website.

Family restrooms are located:

• Main Level: outside Sections 102 and 111
• Upper Level: outside Sections 212 and 228
• Novant Health Suite Level: near Mini Suite 11
• Founders Level: outside Suite 17 and behind Section 107

Ask a Guest Experience representative for assistance locating the nearest restroom.

Firearms, ammunition, explosives, incendiary devices, knives, chemical agents, and weapons of any kind are prohibited on Spectrum Center property, regardless of any permit, license, or other authorization to carry them.

Any item that Arena security or law enforcement reasonably determines may be used as a weapon or present a safety risk is also prohibited. Guests possessing a prohibited item may be denied entry or removed without refund. Spectrum Center does not provide guaranteed storage and is not responsible for surrendered, discarded, lost, or stolen items.

Novant Health First Aid stations are located on the Main Level outside Section 111 and the Upper Level outside Section 222. Automated external defibrillators (AEDs) are located throughout the Arena.

For medical assistance, notify the nearest Arena representative or visit a First Aid station. In an emergency, call 911 and alert Arena security or staff.

Flight Deck is a social dining space on the Founders Level and is open to guests at most events. Reservations may be available by calling 704.688.8250; walk-ups are welcome, subject to availability.

Access, hours, menu, reservations, and availability may change based on the event, private functions, capacity, or operational needs.

For events featuring General Admission or standing-room-only ticketing, entry procedures, queue locations, wristband distribution, line-up times, and access points may vary by event. Unless otherwise announced for a specific event, the Arena's standard policy is that General Admission line-up will begin at 8:00 a.m. on the day of the event. Any deviation from this standard line-up time or other General Admission procedures will be communicated through the Arena's official event communications.

Guests with General Admission tickets must follow all posted signage and instructions provided by Arena personnel, event staff, security personnel, and event organizers. The Arena reserves the right to designate specific entry locations, line-up procedures, and access requirements for General Admission guests.

Camping, overnight queuing, and unauthorized line formation may be prohibited. Any guest who fails to comply with established entry procedures may be relocated, denied access to a queue, or otherwise subject to Arena policies.

Guests who choose to arrive early, line up, camp, queue, or otherwise gather before an event do so at their own risk. The Arena assumes no responsibility or liability for the safety, security, conduct, property, or well-being of any individual waiting, camping, or queuing on public property, private property not controlled by the Arena, or any location outside of designated Arena premises. The Arena has no obligation to recognize, honor, supervise, maintain, or otherwise accommodate unofficial lines, camping arrangements, numbering systems, wristband systems, or other queue-management practices established by guests or third parties.

The Arena reserves the right to modify, suspend, or implement additional General Admission policies, entry procedures, queue management practices, wristband distribution methods, line-up locations, or access requirements at any time in the interest of guest safety, security, crowd management, operational needs, or event requirements. Arena personnel may adjust procedures without notice to address changing conditions or to promote the safety and comfort of guests, employees, performers, and participants.

General Admission policies and procedures are event-specific and subject to change at any time. Guests are encouraged to review event-specific information on the Spectrum Center website, Ticketmaster, or the applicable event page prior to attending so they are aware of any event-specific deviations from the Arena's standard General Admission procedures.

Group ticket opportunities may be available for select Hornets games, concerts, family shows, and other events. Minimum purchases, seating, benefits, pricing, and availability vary.

Visit the Hornets Group Sales page for more information.

The HondaJet Courtside Club is a premium hospitality space on the Honeywell Event Level. Access is limited to guests with an eligible ticket or credential.

Eligible guests may use the VIP Entrance on Trade Street or the 5th Street Executive Entrance. Club access, hours, amenities, food and beverage offerings, and availability may vary by event.

The Honeywell Event Level is the Arena's ground-level concourse and provides access to designated premium seating, hospitality, operational, and event areas. It may include access points for the Bank of America Hardwood Club, HondaJet Courtside Club, Inner Circle Club, and hardwood or courtside seating.

Access requires the appropriate ticket, credential, or authorization. Honeywell Event Level access does not by itself grant access to any club or other restricted area.

The Hornets Fan Shop is the official Charlotte Hornets team store and the Arena's only brick-and-mortar location dedicated exclusively to Hornets merchandise. It is adjacent to the Belk Light Rail Entrance between Trade Street and 5th Street.

Hours and access vary based on the NBA schedule, Arena events, holidays, and operations. For online shopping, visit HornetsFanShop.com.

For Charlotte Hornets news, schedules, rosters, promotions, tickets, and team updates, visit Hornets.com or use the Hornets + Spectrum Center App.

For season tickets, premium seating, group tickets, or other ticket opportunities, call 704-HORNETS.

The Inner Circle Club is a premium hospitality space on the Honeywell Event Level. Access is limited to guests with an eligible ticket or credential.

Eligible guests may use the VIP Entrance on Trade Street or the 5th Street Executive Entrance. Club access, hours, amenities, food and beverage offerings, and availability may vary by event. Visit Hornets Premium for more information.

To report a lost item, email arenainfo@hornets.com or call 704.688.8128. Include a detailed description, the event date, and the approximate location where the item was lost.

Found items should be given to Guest Experience, security, or another authorized Arena employee. Spectrum Center will make reasonable efforts to help locate property but is not responsible for lost, stolen, misplaced, or damaged items and does not guarantee recovery. Unclaimed items may be donated, disposed of, or otherwise handled in accordance with applicable law and Arena procedures.

Credentialed media should use the Rick Bonnell Media & Employee Entrance on the 5th Street side of Spectrum Center. Valid event credentials are required.

For Hornets home games, single-game credentials may be available for pickup after security screening. Media access, credentialing, screening, and entry procedures may vary by event.

Hornets merchandise is available at the Hornets Fan Shop and HornetsFanShop.com.

Event merchandise may be sold at designated or temporary locations throughout the Arena.

Items, sizes, styles, prices, locations, and inventory vary by event and are not guaranteed.

Most Spectrum Center events use mobile tickets. Before arriving, access your tickets through the Hornets + Spectrum Center App, Ticketmaster, or the event's authorized ticketing platform, and add them to your phone's digital wallet when available.

Screenshots, recordings, printed copies, or other ticket formats may not be accepted. Each ticket is valid for one admission unless otherwise stated. Invalid, altered, duplicated, fraudulent, or unauthorized tickets will not be accepted.

Contact the applicable ticket provider before arrival if you need assistance.

The Novant Health Parents Room is on the Belk Concourse outside Section 108. It provides a private space for feeding, nursing, pumping, changing, and other infant-care needs.

The room is available on a first-come, first-served basis. Hours, amenities, and access may vary by event.

The Novant Health Suite Level includes Standard Suites, Mini Suites, Party Suites, the Super Suite, and the First Horizon Bank Theater Box. Capacities, configurations, amenities, pricing, and availability vary by product and event.

Eligible guests may use the 5th Street Executive Entrance. Visit Hornets Premium for suite information.

Outside food and beverages, including alcohol, coolers, bottles, cans, glass containers, and other beverage containers, are prohibited.

Reasonable exceptions may apply for medical, dietary, disability-related, or infant-care needs, including formula and baby food. Guests seeking an exception are encouraged to contact Guest Experience before arrival. Approved items remain subject to security inspection.

Public and private garages, decks, and surface lots are available within walking distance of Spectrum Center. Availability, prices, traffic patterns, and access routes vary by event.

If parking is included with your ticket, premium package, or credential, follow the location and instructions shown on the parking pass. For current options, visit the Parking and Traffic Information page or SpotHero.

Prohibited items include, but are not limited to:

• Weapons, firearms, ammunition, knives, explosives, incendiary devices, chemical agents, and items that may be used as weapons
• Illegal drugs, controlled substances, and drug paraphernalia
• Outside food and beverages, coolers, bottles, cans, and glass containers, except approved exceptions
• Bags or containers larger than the permitted size
• Unauthorized professional photography, audio, video, broadcast, streaming, or production equipment
• Selfie sticks, tripods, monopods, drones, laser pointers, whistles, air horns, and other disruptive devices
• Fireworks, flammable materials, hazardous substances, and aerosol weapons
• Noncompliant signs, banners, flags, poles, and sticks
• Merchandise, promotional materials, samples, or flyers intended for unauthorized sale, solicitation, or distribution
• Items that block aisles, exits, walkways, or sightlines or otherwise create a safety concern
• Any item prohibited by law, Arena policy, NBA rules, or event-specific requirements

All guests and belongings are subject to inspection. Spectrum Center may determine that an item is prohibited or inappropriate for entry and may require that it be removed, surrendered, or discarded. Storage is not guaranteed, and Spectrum Center is not responsible for items left behind, surrendered, discarded, lost, or stolen.

Requirements may vary by event and may change without notice. Review the event page before arrival.

Spectrum Center is adjacent to the CTC/Arena Station on the LYNX Blue Line and across Trade Street from the Charlotte Transportation Center. Public transportation is encouraged, especially for high-attendance events.

Rideshare drop-off and pickup locations may change because of traffic, road closures, and public-safety operations. East 5th Street is generally the most convenient location, but guests should follow their rideshare app, posted signs, law enforcement, and Arena staff.

Guests who leave Spectrum Center during an event may not reenter using the same ticket unless Arena personnel approve an exception before the guest exits.

Limited exceptions may be considered for medical, accessibility, emergency, or other appropriate circumstances and may require additional screening. A guest who exits without prior approval should not expect to be readmitted. No refund or other compensation will be provided for a voluntary exit followed by denied reentry.

All ticket sales are final unless a refund, exchange, credit, cancellation, or transfer is authorized by the applicable ticket provider, event organizer, promoter, artist, league, or applicable law.

Refunds are not provided for late arrival, missed performances, traffic or parking issues, weather, personal scheduling conflicts, voluntary departure, denial of reentry, seating preferences, or removal for violating law, Arena policy, or event rules.

If an event is postponed, rescheduled, canceled, or modified, any available remedy will be determined by the event organizer and authorized ticket provider. Spectrum Center is not responsible for tickets purchased from unauthorized sellers or third-party sources.

Charlotte Hornets Season Memberships may include season tickets, member benefits, and priority access to select opportunities. Benefits, prices, seating, renewal terms, and availability may change.

Visit the Hornets Season Memberships page or call 704-HORNETS.

Spectrum Center is sensory inclusive. A Sensory Room is located on the Belk Concourse outside Section 108. Sensory kits are available for checkout at the Guest Experience booths outside Sections 102 and 208.

Availability and procedures may vary by event.

Service animals and service animals in training are permitted in accordance with applicable law. A service animal does not require a special seat; guests may purchase accessible or aisle seating if preferred, subject to availability.

The animal must remain under the handler's control and be leashed, harnessed, or tethered unless that equipment interferes with the animal's work or the handler's disability prevents its use.

For questions or accommodation requests, contact arenainfo@hornets.com before your visit.

Sign language interpretation may be available upon request. Contact Guest Experience as far in advance as possible--preferably at least 30 days before the event--at 704.688.8128 or arenainfo@hornets.com.

Advance notice helps the Arena evaluate the request and coordinate an appropriate accommodation. Requests are subject to event-specific considerations and availability, consistent with applicable law.

Spectrum Center is smoke-free. Smoking, vaping, and the use of cigarettes, cigars, pipes, electronic cigarettes, vape pens, smokeless smoking devices, or other products that produce smoke, vapor, or aerosol are prohibited throughout the Arena.

There are no designated smoking areas inside. Guests who leave to smoke are subject to the Reentry Policy. Violations may result in removal without refund and denial of future admission.

Unless Spectrum Center provides prior written authorization, guests may not engage in solicitation, fundraising, petitioning, canvassing, surveys, advertising, promotions, commercial activity, or the distribution of flyers, samples, merchandise, or other materials on Arena property.

Activities that interfere with Arena operations or the safety, movement, comfort, or enjoyment of guests are prohibited.

Strollers are permitted but may not be stored in aisles, walkways, stairwells, seating areas, exits, or other locations where they could obstruct movement or create a safety hazard.

Large strollers may be checked at the Guest Experience booths outside Sections 102 and 208, subject to space and event operations. Remove valuables before checking a stroller. Spectrum Center is not responsible for lost, stolen, damaged, or unattended property.

The Ticket Office is open on ticketed non-Hornets event days, generally beginning approximately four hours before the scheduled event time. The Ticket Office is closed during Hornets games.

Hours may vary. Call 704.688.9000 for current information.

By entering Spectrum Center or attending an event, guests acknowledge that they may be photographed, filmed, recorded, or otherwise captured in connection with the event, Arena, or related activities.

To the fullest extent permitted by law, guests grant Spectrum Center, Hornets Sports & Entertainment, the NBA and its member teams where applicable, event organizers, promoters, artists, broadcasters, sponsors, licensees, designees, and their affiliates the right to use the guest's name, image, likeness, voice, appearance, actions, statements, and biographical information in any media, worldwide and in perpetuity, for lawful advertising, marketing, promotional, editorial, archival, broadcast, commercial, and other business purposes, without compensation, notice, inspection, or approval.

Guests waive any right to inspect or approve such use and release the foregoing parties from claims arising from or relating to the permitted use, to the fullest extent permitted by law. Guest photography, recording, and content creation remain subject to Arena and event-specific policies.

Complimentary wheelchair assistance may be available to transport guests between Arena entrances, seating locations, and designated exits. Arena wheelchairs are for transportation only and may not be used as event seating or as a substitute for a personal mobility device.

Wheelchair assistance is subject to availability, staffing, safety, and event conditions. Spectrum Center will provide reasonable accommodations as required by applicable law.

For accessible seating, companion seating, mobility assistance, auxiliary aids, effective-communication accommodations, or other accessibility needs, contact Guest Experience as far in advance as possible at 704.688.8128 or arenainfo@hornets.com. During an event, visit a Guest Experience booth outside Sections 102 or 208.

Spectrum Center and the Charlotte Hornets do not provide public Will Call or printed ticket pickup for Hornets events. Hornets tickets are digital and must be accessed through the authorized mobile ticketing platform.

For some non-Hornets events, the promoter may operate limited Will Call for specifically designated guests or authorized personnel. Any such service is controlled by the promoter. Spectrum Center and the Hornets cannot accept third-party ticket drop-offs or guest lists.